Question 1

What is KortzLab?

Accepted Answer

KortzLab is a digital technology and creative studio focused on building modern digital experiences, software, websites, applications, automation systems, and custom technology solutions for businesses, startups, organizations, and individuals. We combine strategy, design, engineering, and technology to turn ideas into practical digital products.

Question 2

What services does KortzLab provide?

Accepted Answer

Our services may include: Website design and development Custom web applications SaaS platforms Mobile applications E commerce websites UI/UX design Branding and visual identity Backend and API development Database architecture Automation Third party integrations AI integration and automation Cloud deployment Performance optimization Security implementation Maintenance and technical support Custom software solutions If you need something that is not listed, contact us. We may be able to build it. For the full catalogue organised by group — Web & Digital Presence, Design, Commerce, Software, AI & Automation, Support & Optimization — see our Services page.

Question 3

Who does KortzLab work with?

Accepted Answer

We work with: Startups Small businesses Growing companies Established businesses Entrepreneurs Agencies Organizations Individual founders Businesses launching new digital products Project suitability depends on the requirements, timeline, resources, and technical complexity.

Question 4

Do you work with clients internationally?

Accepted Answer

Yes. KortzLab can work with clients remotely regardless of location, subject to applicable laws, payment availability, project requirements, and service availability.

Question 5

How does the KortzLab process work?

Accepted Answer

Our typical process looks like: 1. Discovery We understand your business, goals, audience, requirements, and challenges. 2. Strategy We determine the appropriate technical and design approach. 3. Planning We define the project scope, features, milestones, timeline, and deliverables. 4. Design We create the user experience and visual direction where design is included. 5. Development Our team builds the agreed product or solution. 6. Testing We test functionality, responsiveness, compatibility, and relevant technical requirements. 7. Review You review the project and provide feedback. 8. Launch Once approved, we deploy or deliver the final product. 9. Support Ongoing maintenance and support can be provided when included or purchased separately.

Question 6

How do I start a project with KortzLab?

Accepted Answer

You can start by submitting an inquiry through our website. Tell us: What you want to build What problem you are trying to solve Your desired features Your target audience Your approximate timeline Your budget, if known Any existing website, application, or system The more information you provide, the more accurately we can understand your requirements.

Question 7

Do you provide consultations?

Accepted Answer

Yes. Depending on the project, we may provide an initial consultation to understand your requirements and determine whether KortzLab is a suitable fit. More detailed strategy, technical planning, research, or consulting may be treated as a paid service depending on the scope.

Question 8

Can KortzLab work with an existing website or application?

Accepted Answer

Yes. We can work with existing systems for purposes such as: Redesign Feature development Bug fixing Performance optimization Security improvements Backend development API integration Migration Modernization Maintenance Refactoring Before making changes, we may need to review the existing architecture and codebase.

Question 9

How much does a KortzLab project cost?

Accepted Answer

There is no single fixed price because every project is different. Pricing depends on factors such as: Project complexity Number of pages Features Design requirements Integrations Backend requirements Database requirements Authentication Admin dashboards Third party services Security requirements Deployment requirements Timeline Ongoing support We provide project specific pricing after understanding the requirements.

Question 10

Do you offer fixed-price projects?

Accepted Answer

Yes. Where the requirements can be clearly defined, we may provide a fixed project price. Large or evolving projects may instead use milestone based, hourly, monthly, or other pricing structures.

Question 11

Do you require a deposit?

Accepted Answer

Yes, for most projects KortzLab's documented standard process requires a 40% upfront payment after the agreement is signed and before development begins. The remaining 60% payment is due after client review and approval, before final handover. Different payment schedules may apply if they are specified in the applicable proposal, quotation, invoice, or project agreement.

Question 12

Are payments refundable?

Accepted Answer

Because many KortzLab projects involve custom work, payments are generally non refundable once substantial work has started. Refund eligibility depends on the project stage, applicable agreement, work completed, and applicable law. See our Cancellation and Refund Policy for more information.

Question 13

Do you offer payment plans?

Accepted Answer

Payment arrangements may be available depending on the size and structure of the Project. For larger projects, payments may be divided into milestones.

Question 14

How long does a project take?

Accepted Answer

Project timelines vary significantly. A simple website may take considerably less time than a custom SaaS platform, marketplace, enterprise dashboard, or complex application. Before starting a project, we provide an estimated timeline based on the agreed scope.

Question 15

Can you deliver my project urgently?

Accepted Answer

Possibly. Urgent projects depend on: Current availability Project complexity Required technology Client responsiveness Scope Required launch date Expedited work may involve additional fees.

Question 16

What can delay a project?

Accepted Answer

Common causes include: Delayed client feedback Missing content Scope changes Additional features Delayed approvals Third party API problems Hosting issues Domain issues Technical dependencies Unforeseen complexity We will communicate significant project impacting issues when reasonably possible.

Question 17

Do you provide UI/UX design?

Accepted Answer

Yes. Depending on the project, we can provide: User research Information architecture Wireframes User flows UI design Interactive prototypes Design systems Responsive designs Developer ready designs

Question 18

Can I request design revisions?

Accepted Answer

Yes, within the revision limits defined in the project agreement. Additional revisions or substantial design changes may result in additional fees.

Question 19

Can I provide my own design?

Accepted Answer

Yes. You can provide existing designs, wireframes, brand guidelines, or references. We can build according to approved designs where technically feasible.

Question 20

What technologies does KortzLab use?

Accepted Answer

Technology is selected according to project requirements. Depending on the project, this may include: HTML CSS JavaScript TypeScript React Next.js Node.js Python PHP SQL PostgreSQL MySQL MongoDB REST APIs GraphQL Cloud platforms Modern frontend frameworks Modern backend frameworks The final technology stack depends on the Project.

Question 21

Can you build a custom admin dashboard?

Accepted Answer

Yes. We can build dashboards for: Content management Users Leads Contact messages Customer management Analytics Orders Payments Projects Reports Notifications Internal operations Dashboard functionality is customized according to requirements.

Question 22

Can you build APIs and integrations?

Accepted Answer

Yes. We can build or integrate APIs for services such as: Payment systems Email Authentication Maps CRM platforms Analytics AI services Business systems Third party SaaS platforms Third party limitations may affect available functionality.

Question 23

Can you build mobile applications?

Accepted Answer

Yes. Depending on requirements, we can develop mobile applications for supported platforms and technologies. The scope, platform, architecture, and deployment requirements will be defined before development.

Question 24

Can you build e-commerce websites?

Accepted Answer

Yes. E commerce projects can include: Product catalogs Shopping carts Checkout Payments Customer accounts Orders Inventory Coupons Shipping Admin dashboards Analytics Third party integrations

Question 25

Does KortzLab build AI-powered applications?

Accepted Answer

Yes. Depending on the project, we can integrate AI capabilities such as: AI assistants Chatbots AI content systems Document processing AI search Recommendation systems Automated workflows AI powered business tools Custom AI integrations AI functionality depends on the selected technology and third party provider.

Question 26

Can you automate business processes?

Accepted Answer

Yes. We can help automate repetitive workflows such as: Lead processing Notifications Data synchronization Reporting Email workflows Form processing Customer onboarding Internal operations API based workflows The feasibility of automation depends on the systems involved.

Question 27

Is security included in development?

Accepted Answer

Security is considered throughout development. Depending on the Project, security practices may include: Server side authentication Authorization Input validation Secure sessions Password hashing Database access controls Rate limiting Security headers API protection Access restrictions Secure configuration Specific security requirements should be included in the project scope.

Question 28

Can you perform a security audit?

Accepted Answer

Security reviews or audits may be available as a separate service. The depth of an assessment depends on the system, scope, technology, and objectives.

Question 29

Do you store my passwords or API keys?

Accepted Answer

Clients should not send sensitive credentials through ordinary communication channels unless KortzLab has specifically provided a secure method for doing so. Where credentials are required for a Project, appropriate security practices should be used.

Question 30

Can KortzLab host my website?

Accepted Answer

Hosting and deployment services may be available depending on the Project. Hosting arrangements may use third party infrastructure providers. Hosting fees and infrastructure costs may be separate from development fees unless explicitly included.

Question 31

Can you deploy my website?

Accepted Answer

Yes. We can assist with deployment and configuration where deployment is included in the Project scope. This may include: Domain configuration Server configuration Cloud deployment Environment configuration Database setup SSL/HTTPS Production deployment

Question 32

Do you provide backups?

Accepted Answer

Backup availability depends on the hosting and infrastructure arrangement. Where backups are required, backup frequency, retention, storage, and restoration responsibilities should be defined in the applicable agreement.

Question 33

Who owns the website or software after completion?

Accepted Answer

Ownership depends on the project agreement. Generally: Client provided materials remain the Client's property. KortzLab retains ownership of its pre existing tools, frameworks, reusable components, and internal technology. Final deliverables may be transferred or licensed according to the applicable agreement. Third party software remains subject to its applicable license. Ownership transfers that are subject to payment generally become effective after the required fees have been paid in full.

Question 34

Can I receive the source code?

Accepted Answer

Source code delivery depends on the Project agreement. For projects where source code ownership or delivery is included, the relevant source code may be provided after applicable requirements and payments have been completed.

Question 35

Can KortzLab use my project in its portfolio?

Accepted Answer

Unless otherwise agreed, KortzLab may display non confidential portions of completed work in its portfolio, website, case studies, presentations, or marketing materials. If your Project is confidential, discuss confidentiality requirements with us before the Project begins.

Question 36

Do you provide support after launch?

Accepted Answer

Yes. Support and maintenance can be provided depending on the Project and selected service plan. Support may include: Bug fixes Technical assistance Updates Monitoring Performance improvements Security updates Maintenance

Question 37

Is lifetime support included?

Accepted Answer

No. Unless explicitly agreed in writing, a completed Project does not include unlimited or lifetime support. Ongoing support may be purchased separately.

Question 38

What happens if I need a new feature after launch?

Accepted Answer

New features can be requested after launch. We will evaluate the requirement and may provide a separate quotation or change request.

Question 39

How will we communicate during the project?

Accepted Answer

Communication methods depend on the Project. Possible channels include: Email Project management tools Messaging platforms Meetings Video calls Other agreed communication channels The primary communication channel may be defined during onboarding.

Question 40

How often will I receive updates?

Accepted Answer

Update frequency depends on the Project structure. For larger Projects, updates may be provided at milestones or agreed intervals.

Question 41

What happens if I stop responding?

Accepted Answer

Client responsiveness is important for keeping a Project on schedule. If required information, approvals, or feedback are not provided for an extended period, the Project may be paused or rescheduled. Additional costs may apply if resources must be reallocated or the Project requires significant restart work.

Question 42

Where can I read KortzLab's Privacy Policy?

Accepted Answer

Our Privacy Policy explains how KortzLab collects, uses, stores, and protects personal information. Privacy Policy: /privacy policy

Question 43

Where can I read the Terms of Service?

Accepted Answer

Our Terms of Service explain the general terms governing the use of our website and engagement of our Services. Terms of Service: /terms of service

Question 44

Where can I read the Refund Policy?

Accepted Answer

Our Cancellation and Refund Policy explains how cancellations and refunds are handled. Refund Policy: /refund policy

Question 45

Does KortzLab sign NDAs?

Accepted Answer

Nondisclosure agreements may be available depending on the Project. Clients with sensitive or confidential requirements should discuss NDA requirements before sharing confidential information.

Question 46

What information should I provide when requesting a project?

Accepted Answer

The more information you provide, the better we can understand your Project. Helpful information includes: Business or project name Project description Goals Target audience Required features Preferred technology, if known Examples or references Existing systems Desired timeline Budget range Competitor examples Design preferences You do not need to have everything figured out before contacting us.

Question 47

What if I only have an idea?

Accepted Answer

That's completely fine. You can start with an idea rather than a complete specification. We can help turn your concept into: Idea → Strategy → Requirements → Design → Development → Launch

Question 48

Can KortzLab help improve my idea?

Accepted Answer

Yes. If you are unsure about the best technology, features, user experience, or business approach, we can help evaluate your concept and recommend an appropriate direction.

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